We offer extensive support for your Moodle learning platform.

With the purchase of this product, you secure 10 hours of professional support from our experienced team of developers.

You can choose from the following services depending on your needs:

• Server upgrades and adjustments: Update and optimize your server environment for smooth performance.
• Design customization: Customize the design of your Moodle platform according to your preferences and requirements.
• Plugin configuration: Installation and setup of plugins to expand and customize your platform.
• Support for course creation: Assistance with creating and managing your courses.
• Customization of standard functions and plugins: Optimization and configuration of existing Moodle functions and plugins.
• Single Sign-On integration: Setup of Single Sign-On (SSO) with Microsoft, Google, Facebook, GitHub, Nextcloud, and other services.
• Troubleshooting: Identifying and resolving technical issues that occur on your platform.
• Other Moodle support: General assistance with any additional questions or concerns regarding your Moodle instance.

How our support works:

Please send support requests or problem reports via email to info@wunderbyte.at.

Make sure that your request includes all relevant information to ensure efficient processing.

Our support hours:

Monday to Friday
9:00 AM to 5:00 PM (CET/CEST)

We respond to inquiries within 48 hours during our business hours (excluding holidays and weekends).

The response time is measured from the time your support request is received.

Validity:

The support hours are valid for one year from the date of purchase and must be used within this period.