We offer extensive support for your Moodle learning platform.

With the purchase of this product, you secure 5 hours of professional support from our experienced team of developers.

You can choose from the following services depending on your needs:

• Server upgrades and adjustments: Update and optimize your server environment for smooth performance.
• Design customization: Customize the design of your Moodle platform according to your preferences and requirements.
• Plugin configuration: Installation and setup of plugins to expand and customize your platform.
• Support for course creation: Assistance with creating and managing your courses.
• Customization of standard functions and plugins: Optimization and configuration of existing Moodle functions and plugins.
• Single Sign-On integration: Setup of Single Sign-On (SSO) with Microsoft, Google, Facebook, GitHub, Nextcloud, and other services.
• Troubleshooting: Identifying and resolving technical issues that occur on your platform.
• Other Moodle support: General assistance with any additional questions or concerns regarding your Moodle instance.

How our support works:

Please send support requests or problem reports via email to info@wunderbyte.at.

Make sure that your request includes all relevant information to ensure efficient processing.

Our support hours:

Monday to Friday
9:00 AM to 5:00 PM (CET/CEST)

We respond to inquiries within 48 hours during our business hours (excluding holidays and weekends).

The response time is measured from the time your support request is received.

Validity:

The support hours are valid for one year from the date of purchase and must be used within this period.